FAQs
Get answers to frequently asked questions here! If you’re not able to find the answer to your question here, feel free to Contact Us.
Shipping
When will I get my order?
Usually, it takes 2-5 business days to fulfill an order, after which it's launched out to you. The shipping time depends on your location, but can be estimated as follows:
| United States | 2 - 5 Business Days |
| United Kingdom | 2 - 4 Business Days |
| Canada | 2 - 6 Business Days |
| Australia | 2 - 5 Business Days |
| New Zealand | 4 - 7 Business Days |
| Europe | 2 - 14 Business Days |
| Japan | 2 - 4 Business Days |
| Brazil | 3 - 5 Business Days |
| Rest of the World* |
3 - 20 Business Days |
*Shipping times will depend on the country. Mexico and Costa Rica varies between 3 to 6 business days, while Antarctica and the United Arab Emirates vary between 10 to 20 business days.
Where will my order ship from?
We have fulfillment facilities worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don' t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or your neighbor's, please get in touch with us at hello@yourepicart.com, or through our Contact Form, with your order number.
If you did find a mistake in your delivery address, the shipment could be returned to our fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
We aren't liable and don't issue refunds if the shipment isn't returned to us. You're welcome to place a brand new order on yourepicart.com with the correct address.
Orders
How are your EpicArt prints made?
We thought you’d never ask!
Each EpicArt piece is printed with high-quality pigmented inks on lightweight museum-caliber giclée Epson matte paper, weighing 189 g/m².
- Every order goes through a 3-step quality control check before we launch them off to you:
- Our automated software checks graphics for quality before fulfillment, and our AI tool evaluates if the image needs any adjustments before printing
- Fulfillment specialists check quality while orders are being fulfilled
- We run a final quality check after the print is customized
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@yourepicart.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@yourepicart.com within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
Can I exchange my print for a different one?
At this time, we don't offer exchanges. Though rare, it's possible that a print you ordered was mislabelled. If that's the case, please let us know at hello@yourepicart.com within a week after receiving your order. Include your order number and photos of the mislabeled/wrong print, and we'll send you a new one or issue a refund!
What's your return policy?
Since each piece is fully customized, we don't offer returns or exchanges. However, please let us know if there's something wrong with your order by contacting us at hello@yourepicart.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please get in touch with us at hello@yourepicart.com with photos of wrong/damaged items, and we'll sort that out for you.